FAQ
Overview of the Ordering Process
Once you place your order, you’ll receive an e-mail confirmation with your order number. If you have artwork you’d like us to use or work from to create new art, simply attach your artwork to your order or send us an email with your art work. You’ll receive an email from MVP Athletics confirming your order, delivery dates and looking over your artwork.
You will need to approve your order digitally. Remember, nothing goes into production without your approval! This includes phone orders.
Artwork
What kind of artwork can I send? And, what if I don’t have artwork?
The preferred file extensions are: png, crd, ai, and eps. If you don’t have art to send us just let us what you need, and we’ll work with you to create what you need.
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Where do I send my artwork?
Simply attach it to your order email or you can send it to mvpathletics@mvpathletics.us
Can I specify a PMS color for my imprint?
Yes! In some cases there is an additional charge for color mixing in order to get an exact match.
Shipping & Delivery
How fast will I get my order?
Production times vary with work load and product availability. General shipping is 5 – 7 days. MVP Athletics expressly disclaims liability for any failure of delivery or damage during shipping. Shipping fees vary by weight.
Payment
What type of payments do you accept?
We accept checks and all major credit cards. Payment in full will be protocol for blank goods. Imprinted goods require a 50% deposit, with the balance due upon shipment or pickup.
When do you charge my credit card? Do you require pre-payment?
We ‘authorize’ your card once your order is ready to go into production, but we do not collect the funds until your order ships.
General Ordering Information
What if I receive more or less than I ordered?
We charge you only for what you ordered. You will not be charged for any overruns. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, there is no turning back. If you need to change your order for any reason, please contact us by email at mvpathletics@mvpathletics.us
What are set up charges?
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!
If I reorder an item will I pay set-up charges again?
If you place an exact reorder (same art and item) you aren’t charged a set-up charge again. Also, once we’ve done your logo in a digitized format for embroidery, we don’t charge you a new tape or digitizing charge to embroider any other item!
Will I see a proof before my order goes into production?
We will send you a digital proof of your order which must be approved by you before we proceed. For exact reorders, you will not receive a proof.
Do you charge sales tax?
We currently charge sales tax in accordance with states law.
If your organization is exempt in any of the states where we collect sales tax, please supply us with the appropriate tax exemption or resale certificate.
Can I see a sample?
Sometimes. Please email us with your request.
Use of Trademarks
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.
Guarantees
What if I’m unhappy with my order?
If you’re unhappy with your order please email us to discuss options available to you.
Notes about our site
Security
We use SSL Certification on our site to keep your information secure. SSL Certificates, sometimes called digital certificates, are used to establish a secure encrypted connection between your browser (your computer) and a server (website). The SSL connection protects sensitive data, such as your personal information or credit card information, exchanged during each visit (session).
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and product information are subject to change without notice.